Privacy Policy

Tarek Buys Houses, LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a form, or otherwise interact with our services.

By using our website or providing your personal information, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our services.

1. Information We Collect

Personal Information You Provide: When you fill out a form on our website, request a cash offer, or contact us, we may collect:

• Full name
• Phone number
• Email address
• Property address
• Information about your property (condition, type, reason for selling)
• Any other information you voluntarily provide

Automatically Collected Information: When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 7)
• Global Privacy Control (GPC) signals from your browser

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide you with a cash offer for your property
• To contact you by phone, text message, or email regarding your property and our services, including through artificial intelligence (AI) technology and automated systems
• To improve our website, services, and user experience
• To send you marketing communications (with your consent)
• To comply with legal obligations and protect our rights
• To analyze website traffic and usage patterns using tools such as Google Analytics, Meta Pixel, and Google Ads conversion tracking

3. Artificial Intelligence (AI) Disclosure

We use artificial intelligence technology in our operations, including but not limited to:

• AI Voice Calls: Our initial outreach calls may be conducted by an AI voice assistant ("Tarek AI" or "Digital Tarek") powered by ElevenLabs Conversational AI technology. The AI assistant will identify itself as an AI at the beginning of every call.
• AI Text Chat: Automated text message responses may be generated by AI technology.
• Call Recording: Calls may be recorded for quality assurance and training purposes. In states that require two-party consent for recording (California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania, and Washington), the AI will ask for your explicit verbal consent before recording continues.

By consenting to receive calls, you acknowledge and agree that some or all communications may be conducted using AI technology. You may request to speak with a human representative at any time during a call.

4. Telephone Consumer Protection Act (TCPA) Disclosure

By providing your phone number and checking the consent box on our forms, you provide your Prior Express Written Consent under the Telephone Consumer Protection Act (TCPA) for Tarek Buys Houses, LLC to contact you at the phone number you provided. This includes contact via:

• Telephone calls (including calls made using an automatic telephone dialing system, pre-recorded/artificial voice messages, or artificial intelligence technology)
• Text messages (SMS/MMS)
• Ringless voicemail

Your consent is not a condition of purchasing any property, goods, or services from us. You may revoke your consent at any time by replying "STOP" to any text message, by calling us at (949) 678-2174, or by emailing us at [email protected]. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Consent Expiration: Your consent is valid for 365 days from the date of submission. After that period, we will not contact you unless you provide new consent. We maintain records of all consent obtained, including the date, time, source, and the specific consent language presented.

Calling Hours: We comply with all federal and state calling hour restrictions. We will not call you outside of permitted hours in your state, which may be more restrictive than the federal 8 AM – 9 PM standard. Certain states prohibit telemarketing calls on Sundays and state holidays.

Call Frequency: We limit the number of calls placed to any individual phone number in accordance with state regulations. In states with specific frequency caps (e.g., Florida, Maryland, Oklahoma), we limit calls to no more than 3 per 24-hour period.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., CRM systems, communication platforms, AI voice technology providers, analytics providers), provided they agree to keep your information confidential.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
• Protection of Rights: We may disclose information to protect the rights, property, or safety of Tarek Buys Houses, LLC, our users, or others.

6. Data Retention and Security

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Consent records are retained for a minimum of 5 years as required by the TCPA and FCC regulations.
• Do Not Call list entries are retained for a minimum of 10 years, in compliance with the most restrictive state requirements (Virginia).
• Call recordings and transcripts are retained for 2 years or as required by applicable law.
• If you request deletion of your data, we will comply within 30 days, subject to any legal obligations to retain certain records.

We implement reasonable administrative, technical, and physical security measures to protect your personal information, including AES-256 encryption for sensitive data such as phone numbers and email addresses. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyze usage. These include:

• Essential Cookies: Required for the website to function properly (session management, security).
• Analytics Cookies: Google Analytics — to analyze website traffic and user behavior. Google's Privacy Policy
• Advertising Cookies: Meta Pixel (Facebook) — to measure the effectiveness of our advertising and deliver relevant ads. Meta's Privacy Policy
• Google Ads Conversion Tracking: To measure the effectiveness of our Google Ads campaigns.

You can control cookies through your browser settings or through our cookie consent banner. Disabling non-essential cookies will not affect the core functionality of our website. We honor Global Privacy Control (GPC) signals — if your browser sends a GPC signal, we will treat it as a valid opt-out of the sale or sharing of your personal information.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal exceptions.
• Portability: Request your data in a portable, machine-readable format.
• Opt-Out of Sale/Sharing: We do not sell your personal information. You may opt out of any sharing for targeted advertising.
• Opt-Out of Automated Decision-Making: Request that significant decisions about you not be made solely by automated means.
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, visit our Privacy Rights Request page, email us at [email protected], or call (949) 678-2174. We will respond within 45 days (or sooner as required by your state's law).

9. State-Specific Privacy Rights

California (CCPA/CPRA)

If you are a California resident, you have the right to: know what personal information we collect and how it is used; request deletion of your personal information; opt out of the sale or sharing of your personal information; correct inaccurate personal information; and limit the use of sensitive personal information. We do not sell personal information. You may designate an authorized agent to make requests on your behalf. We will not discriminate against you for exercising your rights.

Virginia (VCDPA)

Virginia residents have the right to access, correct, delete, and obtain a copy of their personal data, and to opt out of the processing of personal data for targeted advertising, sale, or profiling. You may appeal our decision regarding your request by contacting us.

Colorado (CPA)

Colorado residents have the right to access, correct, delete, and obtain a portable copy of their personal data, and to opt out of targeted advertising, sale of personal data, or profiling. We honor universal opt-out mechanisms including Global Privacy Control.

Connecticut (CTDPA)

Connecticut residents have the right to access, correct, delete, and obtain a copy of their personal data, and to opt out of the sale of personal data, targeted advertising, and profiling. We honor Global Privacy Control signals as a valid opt-out request.

Utah (UCPA)

Utah residents have the right to access and delete their personal data, and to opt out of the sale of personal data and targeted advertising.

Texas (TDPSA — effective July 1, 2024)

Texas residents have the right to access, correct, delete, and obtain a copy of their personal data, and to opt out of the sale of personal data, targeted advertising, and profiling.

Oregon (OCPA — effective July 1, 2024)

Oregon residents have the right to access, correct, delete, and obtain a copy of their personal data, and to opt out of targeted advertising, sale of personal data, and profiling. Oregon law requires us to recognize universal opt-out signals.

Montana (MCDPA — effective October 1, 2024)

Montana residents have the right to access, correct, delete, and obtain a copy of their personal data, and to opt out of targeted advertising, sale of personal data, and profiling. We recognize universal opt-out mechanisms.

Additional States (Effective 2025-2026)

We also comply with comprehensive privacy laws in the following states as they take effect: Delaware (DPDPA, eff. Jan 1, 2025), Iowa (ICDPA, eff. Jan 1, 2025), New Hampshire (NHPA, eff. Jan 1, 2025), New Jersey (NJDPA, eff. Jan 15, 2025), Nebraska (NDPA, eff. Jan 1, 2025), Tennessee (TIPA, eff. Jul 1, 2025), Minnesota (MCDPA, eff. Jul 31, 2025), Maryland (MODPA, eff. Oct 1, 2025), Indiana (IDPA, eff. Jan 1, 2026), Kentucky (KCDPA, eff. Jan 1, 2026), Rhode Island (RIDPA, eff. Jan 1, 2026), and Wisconsin (WDPA, eff. Jan 1, 2026).

Residents of these states generally have the right to access, correct, delete, and obtain a portable copy of their personal data, and to opt out of targeted advertising, sale of personal data, and profiling. We honor Global Privacy Control (GPC) signals as a valid opt-out in all states that require recognition of universal opt-out mechanisms.

10. Do Not Call Policy

We maintain an internal Do Not Call (DNC) list in compliance with the Telephone Consumer Protection Act (TCPA) and the FTC's Telemarketing Sales Rule (TSR). If you request to be placed on our DNC list, we will add your number within 24 hours and retain the entry for a minimum of 10 years. We also check the National Do Not Call Registry before placing outbound calls.

To be added to our Do Not Call list: reply "STOP" to any text message, say "put me on your do not call list" during any phone call, email [email protected], or call (949) 678-2174.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete that information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically. Material changes will be communicated via email or prominent notice on our website.

13. Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise any of your privacy rights, please contact us: